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How to get your tenants to respect you – and your property

14th September 2012
If you can get your tenants to respect you from Day One, chances are they’ll respect your property too. Here’s how to set a high standard in property management that’ll command respect.

If you can get your tenants to respect you from Day One, chances are they’ll respect your property too. Here’s how to set a high standard in property management that’ll command respect.

There’s no doubt about it: first impressions do matter. Even when you were a kid at school, it took you mere moments to realise that you had to put on your best behaviour for the strict, suit-clad English teacher… whereas you could goof around with the rather relaxed Music teacher.

First impressions also matter in the business world: that’s why we spell check documents so they look professional; we turn up to meetings neatly attired; and our offices are kept neat and tidy. These sorts of things help to set the tone.

Setting the tone in the property management world is important too

Setting the tone with tenants early on is vital in property management. A tenant will quickly pick up whether you’re going to be strict or lenient with them. Or if you’re even interested or care very much about the tenancy.

In turn, this will then dictate how the tenant treats your property: will they care for it? Or will they damage as much as they can possibly get away with? Setting the tone in property management is important: if you get it wrong, it could cost you dearly!

How to set the standard in property management

Fortunately, the property manager has a very powerful tool at their disposal in order to set the tone of the relationship early on. And this tool is the Property Inspection Report.

The Property Inspection Report helps to set the standard

As the Property Inspection Report is undertaken at the start of a tenancy, it has the opportunity to create a positive impression with the new tenant. This document will set the bar as to what will be checked in future inspections, and the level of detail surrounding this.

That means that if the Property Inspection Report is very detailed, the tenant will be thinking, “Yikes, this guy’s strict, I’d best look after this house!”

However, the flip side of this is a Property Inspection Report that’s vague and lacking in detail. In this case, the tenant might well be rubbing his hands with glee, knowing that he’ll be able to goof around – and probably get away with it. If the majority of damage and wear and tear isn’t noted clearly in the report, then the tenant may assume it isn’t a problem. It would be like a public road without any markings, speed or warning signs: basically anything goes.

A thorough Property Inspection Report shows that the property manager cares

A thorough and detailed Property Inspection Report shows that the property manager is serious about looking after your investment. It shows that they care about you, the property owner.

So when you’re choosing a property manager, make sure you find out how much detail goes into the Property Inspection Report. It’ll give you a good idea of what kind of condition you can expect your property to be in when the tenant’s vacated.

While you may not have enjoyed the “strict” teachers at school, in property management it’s the strictness that gets results and avoids problems.

 


 

Next step:

Wondering what a good, detailed Property Inspection Report will contain? Read on!

 


 

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